Refund policy

Our Return and Refund Policy was last updated on [07/30/2024]

We have a 16-day return policy, which means you have 16 days after receiving your item to request a return. 

Returns will be subject to a return shipping fee, which will be deducted from your refund. Outbound shipping fees from the original order are not refundable.

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note: you may be required to submit images of your item(s) via email through support@roselurecouture.com as a prerequisite for a full return and refund process.

In addition, you’ll need the receipt or proof of purchase and any gift (if applicable) with purchased item(s) in your return package. If the gift is missing from the return, the gift will be deducted at original price from the final return amount. Returns cannot be combined with multiple orders.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address:

180 Talmadge Rd Unit #1294 Edison, NJ 08817

To start a return, log in into your account to initiate a self serve return: START RETURN HERE

You can always contact us for any questions at support@roselurecouture.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@roselurecouture.com.